Fidelity Security Life Insurance Company (FSL) and Fidelity Security Life Insurance Company of New York (FSLNY) understand the uncertainty on the part of our policyholders, business partners, and employees resulting from the COVID-19 pandemic.
We continue to monitor the situation closely to assure that we can provide service to our business partners and policyholders in an environment that is safe for all our team members.
What FSL and FSLNY Are Doing
Our headquarters in Kansas City, Missouri, has reopened to employees on a voluntary basis. Social distancing and mask requirements have been reinstated in response to the Delta variant of COVID-19. Employees and visitors are required to wear facemasks while in common areas of the building, or when participating in face-to-face meetings if social distancing (a minimum of six feet distance between participants) cannot be achieved.
Currently, staffing at headquarters remains below 50%, as a majority of employees continue to work remotely. All remote workers have the capacity to perform their job functions virtually.
FSL and FSLNY also have lifted all restrictions on essential business travel for employees. Your FSL-FSLNY account manager remains available for questions, concerns, or additional assistance in addition to his or her regular program support.
New York Department of Financial Services Directives
We are closely monitoring COVID-19 directives and guidance from the New York Department of Financial Services.
We want you to be aware that our coverage commitments during this COVID-19 pandemic include:
Alert for Consumers
Everyone is encouraged to be aware of scams related to the COVID-19 pandemic. Remain vigilant and be on the lookout for:
- Price gouging during financial disruptions
- Cyber scams where criminals seek to take advantage of the pandemic to steal money or sensitive personal information
- Social media, text, and robocall scams related to COVID-19
Also, before purchasing unsolicited insurance policies or changing the terms of your current insurance policy, please contact your insurance provider.
Following are links to official information about the COVID-19 Pandemic from national and international sources, as well as the state jurisdictions through which Fidelity Security Life companies are authorized.
U.S. Centers for Disease Control and Prevention, Coronavirus Disease 2019 (COVID-19) information:
World Health Organization, Coronavirus Disease (COVID-19) Outbreak information:
Missouri Department of Commerce & Insurance, COVID 19 Outbreak information:
New York Department of Financial Services, Coronavirus Information: