COVID-19

OUR RESPONSE

Fidelity Security Life Insurance Company (FSL) and Fidelity Security Life Insurance Company of New York (FSLNY) understand the uncertainty on the part of our policyholders, business partners, and employees resulting from the COVID-19 pandemic.

We continue to monitor the situation closely to assure that we can provide service to our business partners and policyholders in an environment that is safe for all our team members.

What FSL and FSLNY Are Doing

As of June 1, our headquarters in Kansas City, Missouri, has reopened to employees on a voluntary basis. There are no social distancing requirements, however, employees and visitors who have not received a COVID-19 vaccination are asked to follow CDC guidelines and wear facemasks while in the building.

Currently, staffing at headquarters remains below 50%, as a majority of employees continue to work remotely. All remote workers have the capacity to perform their job functions virtually.

FSL and FSLNY also have lifted all restrictions on essential business travel for employees. Your FSL-FSLNY account manager remains available for questions, concerns, or additional assistance in addition to his or her regular program support.

New York Department of Financial Services Directives

We are closely monitoring COVID-19 directives and guidance from the New York Department of Financial Services.

We want you to be aware that our coverage commitments during this COVID-19 pandemic include:

  • COVID-19 testing as prescribed by a medical professional and paid by the Employer Sponsor as outlined in, or as amended by, the Sponsor's Plan will be reimbursed under the Excess Loss Policy.*
  • Telemedicine visits related to COVID-19 symptoms and paid by the Employer Sponsor as outlined in, or as amended by, the Sponsor's Plan will be reimbursed under the Excess Loss Policy.*
  • Removal of prescription refill limitations on maintenance medications to assure up to a maximum 90-day supply is available, when paid by the Employer Sponsor as outlined in, or as amended by, the Sponsor's Plan will be reimbursed under the Excess Loss Policy.*

    * Subject to the eligibility and timing conditions for amendments under the employer's plan. An employer should contact its TPA for guidance on any condition relative to the employer's sponsor's Excess Loss Contract with FSLNY.

  • Grace Periods are being extended up to 60 days from the due date during which policies shall remain in force.

Alert for Consumers

Everyone is encouraged to be aware of scams related to the COVID-19 pandemic. Remain vigilant and be on the lookout for:

  • Price gouging during financial disruptions
  • Cyber scams where criminals seek to take advantage of the pandemic to steal money or sensitive personal information
  • Social media, text, and robocall scams related to COVID-19

Also, before purchasing unsolicited insurance policies or changing the terms of your current insurance policy, please contact your insurance provider.

Additional Information

Following are links to official information about the COVID-19 Pandemic from national and international sources, as well as the state jurisdictions through which Fidelity Security Life companies are authorized.

U.S. Centers for Disease Control and Prevention, Coronavirus Disease 2019 (COVID-19) information:
https://www.cdc.gov/coronavirus/index.html

World Health Organization, Coronavirus Disease (COVID-19) Outbreak information:
https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Missouri Department of Commerce & Insurance, COVID 19 Outbreak information:
https://health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/

New York Department of Financial Services, Coronavirus Information:
https://www.dfs.ny.gov/consumers/coronavirus

Rev. 6-15-21