Policyholders

Despite our size and prominence, Fidelity Security Life remains a family-oriented business, with owners who have a keen understanding of the significant role their insurance services play in the supporting the health and financial well-being of American families.

Since 1969, Fidelity has paid more than $9 billion in claims — checks that have helped cover the cost of medical treatments, hospitalization, prescription drugs, and eyeglasses; checks that have provided income when policyholders were sick or disabled; and checks that have delivered a measure of financial certainty to a family grieving the loss of a loved one.

To us, insurance is more than a financial transaction. It’s our solemn pledge to be there when our policyholders need us most. To that end, we take a conservative financial approach that has made Fidelity one of the most strongly capitalized insurance companies in the nation. A company you can count on.

regulatory notices

From time to time, state lawmakers require insurance companies to disclose specific information related to insurance policies offered in their state. Following are links to state-required notices related to policies offered by Fidelity Security Life Insurance Company®:

State of Arizona Health Care Insurer Appeals Process Information Packet
State of California Notice of Right to Request Confidential Communications
State of Florida Behavioral Health Care Notice
State of Michigan Nonopioid Directive Form
Michigan law requires insurers to make the Nonopioid Directive Form in the link above available to consumers. Individuals who execute this form must not be administered an opioid or offered a prescription for an opioid.
State of Washington Notice of Health Care Benefit Managers Contracted with Fidelity Security Life Insurance Company

customer portal

Access information about your annuity contract through our customer service portal, SeeMyInsurance.com.

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CUSTOMER SERVICE INFORMATION

For more than 50 years, Fidelity Security Life has been committed to providing innovative and effective insurance solutions through independent agents and other outside partners who sell, administer, and provide customer service for our insurance plans.

Following is guidance on service for your FSL insurance plan:

Questions about your insurance coverage: Fidelity Security Life works through outside sales agents who are knowledgeable about all coverage-related questions. Please contact the agent through which you purchased your coverage.
Billing questions: We utilize authorized third-party administrators and other outside agents to handle billing on all insurance plans. Please refer to your billing statement for contact information, or call your selling agent.
Other customer service inquiries: The administrator for your insurance plan is equipped to answer a wide range of customer service questions.
To report a claim: Please contact your selling agent or administrator to begin the claims process.

Still having trouble?

If you can’t determine who your agent is or who administers your insurance plan, we’re glad to help. You can contact Fidelity Security Life through the options provided below.

CUSTOMER ASSISTANCE

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800.648.8624

Provider Networks

For your convenience, links to online provider network information for selected partners are provided below.

Policyholders

regulatory notices

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customer portal

CUSTOMER SERVICE INFORMATION

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CUSTOMER ASSISTANCE

OR GIVE US A CALL

Provider Networks

Vision

Avesis

EyeMed Vision Care

National Vision Administrators (NVA)

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