Policyholders

New York Department of Financial Services Directives

We are closely monitoring Coronavirus Disease 2019 (COVID-19) directives and guidance from the New York Department of Financial Services.

We want you to be aware that our coverage commitments during the COVID-19 pandemic include:

• COVID-19 testing as prescribed by a medical professional and paid by the Employer Sponsor as outlined in, or as amended by, the Sponsor's Plan will be reimbursed under the Excess Loss Policy.*
• Telemedicine visits related to COVID-19 symptoms and paid by the Employer Sponsor as outlined in, or as amended by, the Sponsor's Plan will be reimbursed under the Excess Loss Policy.*
• Removal of prescription refill limitations on maintenance medications to assure up to a maximum 90-day supply is available, when paid by the Employer Sponsor as outlined in, or as amended by, the Sponsor's Plan will be reimbursed under the Excess Loss Policy.*
  

  * Subject to the eligibility and timing conditions for amendments under the employer's plan. An employer should contact its TPA for guidance on any condition relative to the employer's sponsor's Excess Loss Contract with FSLNY.

• Grace Periods are being extended up to 60 days from the due date during which policies shall remain in force.

Alert for Consumers

Everyone is encouraged to be aware of scams related to the COVID-19 pandemic. Remain vigilant and be on the look-out for:

• Price gouging during financial disruptions
• Cyber scams where criminals seek to take advantage of the pandemic to steal money or sensitive personal information
• Social media, text, and robocall scams related to COVID-19

Also, before purchasing unsolicited insurance policies or changing the terms of your current insurance policy, please contact your insurance provider.

For 50 years, Fidelity Security Life has been committed to providing innovative and effective insurance solutions through independent agents and other outside partners who sell, administer, and provide customer service for our insurance plans.

Following is guidance on service for your FSL insurance plan:

• Questions about your insurance coverage: Fidelity Security Life works through outside sales agents who are knowledgeable about all coverage-related questions. Please contact the agent through which you purchased your coverage.
• Billing questions: We utilize authorized third-party administrators and other outside agents to handle billing on all insurance plans. Please refer to your billing statement for contact information, or call your selling agent.
• Other customer service inquiries:  The administrator for your insurance plan is equipped to answer a wide range of customer service questions.
• To report a claim:  Please contact your selling agent or administrator to begin the claims process.

Still having trouble?

If you can’t determine who your agent is or who administers your insurance plan, we’re glad to help. You can contact Fidelity Security Life through the options provided below.