Policyholders

Despite our size and prominence, Fidelity Security Life remains a family-oriented business, with owners who have a keen understanding of the significant role their insurance services play in the supporting the health and financial well-being of American families.

Since 1969, Fidelity has paid more than $9 billion in claims — checks that have helped cover the cost of medical treatments, hospitalization, prescription drugs, and eyeglasses; checks that have provided income when policyholders were sick or disabled; and checks that have delivered a measure of financial certainty to a family grieving the loss of a loved one.

To us, insurance is more than a financial transaction. It’s our solemn pledge to be there when our policyholders need us most. To that end, we take a conservative financial approach that has made Fidelity one of the most strongly capitalized insurance companies in the nation. A company you can count on.

CUSTOMER SERVICE INFORMATION

For 50 years, Fidelity Security Life has been committed to providing innovative and effective insurance solutions through independent agents and other outside partners who sell, administer, and provide customer service for our insurance plans.

Following is guidance on service for your FSL insurance plan:

Questions about your insurance coverage: Fidelity Security Life works through outside sales agents who are knowledgeable about all coverage-related questions. Please contact the agent through which you purchased your coverage.
Billing questions: We utilize authorized third-party administrators and other outside agents to handle billing on all insurance plans. Please refer to your billing statement for contact information, or call your selling agent.
Other customer service inquiries: The administrator for your insurance plan is equipped to answer a wide range of customer service questions.
To report a claim: Please contact your selling agent or administrator to begin the claims process.

Still having trouble?

If you can’t determine who your agent is or who administers your insurance plan, we’re glad to help. You can contact Fidelity Security Life through the options provided below.

Customer Assistance

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Or Give Us A Call

800.648.8624

Provider Networks

For your convenience, links to online provider network information for selected partners are provided below.

Vision

Avesis

VISIT SITE

EyeMed Vision Care